FAQ

FREQUENTLY ASKED QUESTIONS
Need Help? Here are a few frequently asked questions. If you need any more information, feel free to contact us by writing an email to contact@ebuysusa.com
ABOUT US, WHAT IS ebuysusa?
ebuysusa, a unique thought and an acronym, for not everything to everyone, simply put together an esoteric curation of clothing and accessories to meet an obscure and upbeat side of an individual.

HOW ARE MEMBERS NOTIFIED ABOUT NEW COLLECTIONS?
As a member, you will receive an email announcing each new collection.

HOW LONG IS MERCHANDISE AVAILABLE?
Every collection will only be available for 4-5 weeks.

DO I HAVE TO SIGN UP TO MAKE A PURCHASE?
No, but we would love to get to know you and what you’re looking for.

WHERE DO YOUR PRODUCTS COME FROM?
We scour for unprecedented designers, brands and other stockists around USA and overseas to find the best products for our collections.

CAN I SHOP OVER THE PHONE?
You can email us your phone number and a convenient time for us to call, and we’ll get right back to you.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, American Express, Paypal, Cheque Payments, Wallet Payments & Bank Deposits.

HOW CAN I CHECK ON THE STATUS ON MY ORDER?
You'll receive an email when your item is shipped with shipment details. If you have additional questions, contact us at contact@ebuysusa.com. We're here for you!

HOW LONG DOES IT TAKE TO GET CREDIT FOR RETURNS?
It takes thirty days or less.

WHOM DO I CONTACT TO DISCUSS MY ACCOUNT?
Contact us at contact@ebuysusa.com.

HOW DO I USE PROMOTION CODES?
There is a box on the checkout page where you insert a promo code. This will enable you to redeem your coupon during checkout.

WHAT HOURS ARE YOU OPEN?
Monday to Friday from 10 a.m. to 6 p.m., you can expect a prompt response to all your queries over email or the telephone.

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the ‘Sign In’ page. Please note, for security reasons we are unable to send your old password via email.